Resources

Looking for something that speaks to you and your engagement challenges? Dive into our library of blogs, infographics and videos focused on common problems and innovative solutions.

Roundtable reflections – Retail Street Talent 2026 Retail is no longer defined solely by product, price, location or service. Increasingly, the brands that stand out are those…

From Customers to Advocates, from Employees to Brand Ambassadors

As part of the ninth edition of the Madrid Design Festival, I had the chance to attend “Design in use”, an exhibition created by André Ricard, one of the true pioneers of industrial design in Spain. Ricard has transformed the way products…

The Invisible Design

Engagement hasn’t declined so much as it has stalled, and that matters more than it might initially appear. Stagnation is easy to overlook because it rarely announces itself, instead, it shows up gradually in the background, through…

It’s Time To Focus on the Experience

The UK high street and hospitality sectors are once again facing a period of economic uncertainty. Several established brands and household names are closing stores or disappearing from the high street entirely. Brands such as River Island,…

Loyalty in Uncertain Times: Why Customer Engagement Matters More Than Ever

Reflections from the Panel The connection between Employee Experience (EX) and Customer Experience (CX) is often discussed, yet rarely fully understood. Across sectors - from hospitality and sports to financial services and transport -leaders…

The “Special” Relationship: Why Customer Experience Depends on Employee Engagement

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